Personalization Tips for the Holiday Season and Beyond

Date: Wednesday, October 25, 2017
Time: 2:00 PM ET/11:00 AM PT
Duration & Cost: 60 minutes & FREE

Noah Rolff

Retail Principal, Professional Services
Medallia

David Lambert

Director, CX Strategy & Insights
Medallia

Caitlin Sullivan

Senior Editor
Total Retail

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Summary

2017 has been the year of personalization in retail. In fact, studies show 75% of consumers were more likely to buy from a retailer that recognizes them by name, recommends products based on past purchases, or knows their purchase history. The customer has spoken and a great, personalized experience in retail is the expectation and no longer the exception. And the key to making personalization even more personal? Feedback.

With the holiday season and new year right around the corner, how can retailers embrace customer feedback to harness data, tap into emotions, and create personalized experiences that leave a lasting impression?

In this interactive webinar, our expert speakers will address the following:

  • Stories from leading retail brands putting personalization to work
  • Holiday season best practices in feedback and personalization
  • Practical steps to gather valuable customer data to drive personalization
  • Simple yet impactful approaches for testing and optimizing customer experiences year round

Questions? Email us at cswebinars2@napco.com or give us a call at (215) 238-5300.


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