2017 has been the year of personalization in retail. In fact, studies show 75% of consumers were more likely to buy from a retailer that recognizes them by name, recommends products based on past purchases, or knows their purchase history. The customer has spoken and a great, personalized experience in retail is the expectation and no longer the exception. And the key to making personalization even more personal? Feedback.
With the holiday season and new year right around the corner, how can retailers embrace customer feedback to harness data, tap into emotions, and create personalized experiences that leave a lasting impression?
In this interactive webinar, our expert speakers will address the following:
Questions? Email us at firstname.lastname@example.org or give us a call at (215) 238-5300.