Ways to Build Stronger Connections With Your Clients

Date: Now on-demand!
Time: View at your leisure!
Duration & Cost: 60 minutes & FREE

Lisa Cross
Principal Analyst
NAPCO Media
Al Carrero
Owner/Partner
Source3Media
Robert Barbera
Director, Production Solutions Marketing
Canon U.S.A.
Mark Michelson
Editor-in-Chief
Printing Impression
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Summary

Delivering high-quality printed products, with quick turnaround times, and at a competitive price, is no longer enough to maintain a successful commercial printing business. Customers now expect their print services providers to offer smooth onboarding, easy online ordering and submission processes, transparency throughout the production process, automated workflows, value-added ancillary services, and security measures.

This webinar will outline best practices on how commercial printers can enhance the overall customer experience to build lasting relationships that aren't solely price-driven. Based on proprietary research surveys of several hundred printers and print buyers, we'll outline what print buyers and influencers expect and value. We'll also put those survey findings in context with first-hand printer experiences.

During this webinar, you will learn:

  • Top areas where buyers think their print providers can improve
  • Investments printers should consider to build stronger connections
  • Buyers' expectations and preferences when it comes to job submission
  • Questions? Email us at [email protected] or give us a call at (215) 238-5300.



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