4 Key Trends Shaping Healthcare Customer Communications and Why You Should Care

Date: On-demand
Time: At your leisure
Duration & Cost: 60 minutes & FREE

Elizabeth Stephen
VP, Relationship Development
Mia Papanicolaou
General Manager
Bob Neubauer
Editor in Chief
In-plant Impressions
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The Customer Communications Management (CCM) market is transforming the way organizations not only compose but send interactive and enhanced communications to improve the customer experience. This change is being driven by a fundamental shift in customer expectations and company priorities; the rapid pace of technological advances; and the continued move to the cloud.

Based on the independent insight and market expertise of Aspire, a leading CCM consulting firm, this webinar will explore the 4 key CCM trends that every organization should know about, and how those serving the healthcare space can differentiate themselves within an increasingly competitive market.

Join this interactive webinar as we share insights on:

  • Optimizing CCM programs to deliver cost savings and greater efficiency
  • Making better use of your customer’s data to strengthen their connections to end customers
  • Enabling richer omnichannel programs your customers want - with personalized interactions and the ability to communicate with you via multiple channels
  • Turning customer interactions into a viable business advantage to drive improved loyalty, payment cycles and lifetime customer value
  • Ensuring every exchange you have with every customer is personal and relevant, while capturing their preferences
  • Questions? Email us at [email protected] or give us a call at (215) 238-5300.

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