How Enhancing the Customer Experience Can Help Grow Your Print Services

Date: Now on-demand!
Time: View at your leisure!
Duration & Cost: 60 minutes & FREE

Mike Loyd
Executive Director
In-plant Printing and Mailing Association
Robert Barbera
Director, Production Solutions Marketing
Canon U.S.A.
Bob Neubauer
Editor in Chief
In-plant Impressions
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Summary

The pandemic has changed what customers print and how they interact with their print providers. This webinar will tap into new research to show how job submission methods have changed in recent years and what drives customer decisions on what and where they print. It will cover common obstacles to online submission adoption and customers’ reasons for not using it. It will also delve into opportunities in-plants are pursuing to support their customers and how they are streamlining production.

This webinar will also cover:

  • Common bottlenecks that impede the print production workflow at in-plants.
  • Improvements that print buyers feel their printers need to make.
  • How print providers educate customers to reduce errors in job submission.
  • How implementing color specifications can improve quality, reduce costs, and help in-plants retain more jobs.

    • Questions? Email us at [email protected] or give us a call at (215) 238-5300.



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